Privacy PolicyPrivacyPolicy

By using our Services, you agree to the collection and use of information in accordance with this policy. If you have questions, contact us at privacy@asospy.com.

What Data We Collect

Account Information

• Personal Details: Name, email address, company name, country
• Account Data: Username, encrypted password, subscription details
• Billing Information: Billing address, tax ID number (if applicable)

Usage Data

• Technical Data: IP address, browser type, device information, operating system
• Analytics Data: Pages visited, time spent on platform, feature usage
• ASO Data: App store searches, competitor analysis requests, keyword tracking

Communication Data

• Support Communications: Messages sent through contact forms, chat, or email
• Marketing Communications: Newsletter subscriptions, event registrations

Why We Collect Your Data

Service Provision

• Account Management: Create and manage your ASOSpy account
• Platform Access: Provide access to ASO analytics and competitor intelligence
• Billing: Process payments and send invoices
• Customer Support: Respond to inquiries and provide technical assistance

Service Improvement

• Analytics: Understand how users interact with our platform
• Product Development: Improve existing features and develop new ones
• Performance: Monitor and optimize platform performance

Legal and Compliance

• Legal Obligations: Comply with applicable laws and regulations
• Security: Protect against fraud, abuse, and security threats
• Rights Protection: Defend our rights and the rights of third parties

Legal Basis for Processing

We process your data based on:

• Contract Performance: To provide our services and fulfill our contractual obligations
• Legitimate Interest: To improve our services, prevent fraud, and protect our rights
• Legal Compliance: To meet legal and regulatory requirements
• Consent: For marketing communications and optional features (you can withdraw consent anytime)

Data Retention

General Retention Periods

• Active Accounts: Data retained while your account is active and for legitimate business purposes
• Inactive Accounts: Personal data deleted within 24 months of account closure
• Billing Records: Retained for 10 years for tax and accounting purposes
• Support Communications: Retained for 24 months after last contact

Data Deletion

Once retention periods expire, we securely delete or anonymize your personal data unless legally required to retain it longer.

Your Privacy Rights

Under GDPR, you have the right to:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your data ("right to be forgotten")
• Portability: Receive your data in a machine-readable format
• Restriction: Limit how we process your data
• Object: Object to processing based on legitimate interest
• Withdraw Consent: For processing based on consent

To exercise these rights, contact us at privacy@asospy.com. We will respond within 30 days.

Data Sharing and Transfers

Third Party Services

We may share data with:

• Payment Processors: For billing and payment processing
• Cloud Providers: For hosting and data storage
• Analytics Tools: For service improvement and user experience
• Communication Tools: For customer support and marketing

International Transfers

Your data may be transferred to countries outside the EEA. We ensure adequate protection through:

• Adequacy Decisions: Transfers to countries with adequate protection levels
• Standard Contractual Clauses: EU-approved data transfer agreements
• Appropriate Safeguards: Additional security measures as required

Legal Disclosures

We may disclose data when:

• Legal Requirements: Required by law or legal process
• Rights Protection: To protect our rights or those of third parties
• Safety: To protect user safety or prevent illegal activities

Data Security

We implement appropriate technical and organizational measures to protect your data:

• Encryption: Data encrypted in transit and at rest
• Access Controls: Limited access to authorized personnel only
• Security Monitoring: Continuous monitoring for security threats
• Regular Audits: Security assessments and updates

Despite our security measures, no system is 100% secure. We cannot guarantee absolute security but will notify you of any significant breaches as required by law.

Cookies and Tracking

We use cookies and similar technologies to:

• Essential Functions: Enable core platform functionality
• Analytics: Understand user behavior and improve services
• Preferences: Remember your settings and preferences

You can control cookies through your browser settings. Disabling certain cookies may affect platform functionality.

Marketing Communications

With your consent, we may send:

• Product Updates: Information about new features and improvements
• Educational Content: ASO tips, best practices, and industry insights
• Event Invitations: Webinars, conferences, and training sessions

You can unsubscribe anytime by:

• Clicking unsubscribe links in emails
• Contacting us at privacy@asospy.com
• Managing preferences in your account settings

Children's Privacy

Our Services are not intended for individuals under 18. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us immediately at privacy@asospy.com.

Updates to This Policy

We may update this Privacy Policy to reflect:

• Legal Changes: New laws or regulations
• Service Changes: Updates to our platform or features
• Best Practices: Industry standards and recommendations

We will notify you of material changes by:

• Email notification to registered users
• Prominent notice on our website
• In-platform notifications

Contact Information

Data Controller: ASOSpy
Email: privacy@asospy.com
Website: www.asospy.com

For data protection inquiries or to exercise your privacy rights, contact our Data Protection Officer at privacy@asospy.com.

Governing Law

This Privacy Policy is governed by Cyprus law. Any disputes will be resolved in Cyprus courts, following good faith attempts at amicable resolution.

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Last Updated: Jun , 2025